Cosmos Enterprize

A: We guarantee that all products are free of defects as they leave our warehouses. We guarantee that all products will perform reasonably for their expressed and intended use. Cosmos Enterprize cannot be responsible for breakage, damage, or loss of merchandise while in transit. Damaged shipments should be reported to the carrier immediately. Damage claims must be reported within 5 business days of receipt of shipment. We double inspect all shipments leaving the warehouses. All claims for shortages must be made in 5 business days of receipt of product. Cosmos Enterprize, at our discretion, will replace, repair or issue a credit for the full price of any item found to be defective. However, this will not include damaged products due to misuse or negligence. Any shipment coming back to the warehouse must have prior authorization otherwise it will not be credited. Orders accepted back to the warehouse will incur a 15% restocking fee. Merchandise returned must be freight prepaid and original shipping and handling cost will not be credited. Credit will not be issued for items in unsaleable condition or if not in the original boxes as sold and shipped to you.